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Support Center

Find answers, manuals, policies, and custom printing resources for your E-Z UP® products.

Product Support

Owner’s Manual

Setup instructions, safety info, and specifications for your shelter.

Care & Maintenance

Proper cleaning, waterproofing, and storage for long-lasting performance.

Warranty Info

Check your coverage and start a warranty claim for your shelter.

Return Policy

Learn about return eligibility, process, and timeframes.

Fire Certifications

Download fire certificates for professional, commercial, and recreational fabrics.

How-To Videos

Watch instructional videos for setup, takedown, and maintenance.

Custom Graphics & Artwork

Custom Graphics

Start your custom printed shelter with expert support and stunning results.

Artwork Requirements

File types, resolution, and vector guidelines for submitting artwork.

Template Downloads

Download shelter templates to plan your custom layout before ordering.

Visit Full Help Page

FAQ

Have a question with your Instant Shelter? You’ve come to the right place. Here are a few of the most common questions. Contact us if you still need help.

General

Do E-Z UP® portable shelters really set up in seconds?

Yes! They can be set up in under 60 seconds with two people.

Why doesn't my coupon work?

Some exclusions apply. Coupons can’t be combined with other offers.

Do you have a video showing setup & takedown?

Yes, a step-by-step video is available on our website.

Can I use my shelter anywhere?

Yes, but we recommend stakes or weights in windy areas.

Where can I buy one?

Right here on our website or through authorized dealers.

Care & Maintenance

How do I clean the canopy?

Use a soft brush and mild soap. Don’t machine wash.

Can I use waterproofing spray?

Yes, any fabric-safe waterproofing spray is fine.

Can I send it in for repair?

We offer replacement parts, not full repair services.

What if my top has rips?

Use a repair kit or purchase a new top.

Is mildew covered under warranty?

No, mildew due to improper storage isn’t covered.

Warranty

How long is the warranty?

It ranges from 1 to 7 years depending on the product.

Is wind damage covered?

No, shelters are designed for sun and moderate wind.

What if I have questions?

Contact our service team anytime. We’re here to help.

How do I start a warranty claim?

You’ll need your proof of purchase and model number.

Can I return a damaged item?

Only if it's unused and within the return window.

Custom Graphics

Can I add graphics to my existing shelter?

Unfortunately not. We only print on new tops.

What file type do you need?

Vector files like .ai or .eps are required.

Do you send a preview?

Yes, we send digital mockups before printing.

How do I order custom graphics?

Contact our Custom Graphics team online.

Can I choose colors?

Yes, we offer a wide range of colors and layouts.

Shipping & Delivery

How do I track my order?

You’ll get a tracking link via email after shipment.

Can I ship to multiple addresses?

Yes, place a separate order per address.

Do you ship internationally?

Yes, but shipping times and costs may vary.

Do you deliver on weekends?

No, FedEx doesn’t deliver on weekends or holidays.

Can I change my order?

Orders are processed quickly, so changes aren't guaranteed.

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