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    Support Center

    Find answers, manuals, policies, and custom printing resources for your E-Z UP® products.

    Product Support

    Owner’s Manual

    Setup instructions, safety info, and specifications for your shelter.

    Care & Maintenance

    Proper cleaning, waterproofing, and storage for long-lasting performance.

    Warranty Info

    Check your coverage and start a warranty claim for your shelter.

    Return Policy

    Learn about return eligibility, process, and timeframes.

    Fire Certifications

    Download fire certificates for professional, commercial, and recreational fabrics.

    How-To Videos

    Watch instructional videos for setup, takedown, and maintenance.

    Custom Graphics & Artwork

    Custom Graphics

    Start your custom printed shelter with expert support and stunning results.

    Artwork Requirements

    File types, resolution, and vector guidelines for submitting artwork.

    Template Downloads

    Download shelter templates to plan your custom layout before ordering.

    FAQ

    Have a question with your Instant Shelter? You’ve come to the right place. Here are a few of the most common questions. Contact us if you still need help.

    General

    Do E-Z UP® portable shelters really set up in seconds?
    Yes! They can be set up in under 60 seconds with two people.
    Why doesn't my coupon work?
    Some exclusions apply. Coupons can’t be combined with other offers.
    Do you have a video showing setup & takedown?
    Yes, a step-by-step video is available on our website.
    Can I use my shelter anywhere?
    Yes, but we recommend stakes or weights in windy areas.
    Where can I buy one?
    Right here on our website or through authorized dealers.

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