Have a question with your Instant Shelter? You’ve come to the right place. Here are some of the most common questions we get at E-Z UP, and if you still have questions contact us anytime.


They sure do! E-Z UP® Instant Shelters® can be set up in less than 60 seconds with just two people. Our patented one-piece frame with X-shape trusses creates an accordion-like structure that unfolds quickly for fast and E-Z set up. First time set-up requires the top to be installed. The top remains on the frame making every set up E-Z.

Coupon exclusions do apply. Coupons cannot be combined with any other offer or discount.

Check out this two-minute video for a step-by-step tutorial. For additional questions, please refer to your owner’s manual or contact our customer service team.

E-Z UP® shelters stand securely on grass, dirt, or pavement without ropes or poles. In windy conditions however, we recommend using our Heavy-Duty Stake Kit or Deluxe Weight Bags to anchor and prevent your shelter from tipping over.

E-Z UP® Instant Shelters® are available for purchase here on www.ezup.ca, in retail stores across the CA or through one of our Authorized Dealers. If you need help locating one of our dealers or need more information please contact us at 1-800-625-6452.

We know your needs may vary, which is why we offer a full range of models and sizes to accommodate you and your lifestyle. Sizes range from our 5’x 5’ VUE™ or spacious 16' x 16' HUB™. Most popular sizes for fun in the sun are 10’x10’ or 12’x12’, and for business use we recommend 10’x10’ to 10’x20’ depending on your needs. OurShelter Advisoris a great tool to help you pick out the best Instant Shelter® for you! Contact us if you need more information or for help adding custom graphics.

We offer a wide range of award-winning custom printing styles to meet your needs and stay within budget. Unfortunately, we cannot print on a shelter you’ve already purchased. The reason for that is simple: we take pride in the quality and craftsmanship of each custom E-Z UP® shelter top and we can’t promise you’ll receive the level of quality we guarantee on a top we can’t authenticate. If you purchased a canopy from company XYZ, we can help you replace it with a high-quality, custom printed E-Z UP® Instant Shelter®. We do not print on our stock color E-Z UP® shelter tops because the production process of our custom tops varies depending on your graphics and needs. If you’ve purchased a stock color E-Z UP® shelter from www.ezup.com within the past 30 days, you may be able to return it and purchase a new shelter with custom graphics. (Check our return policy and guidelineshere.)

E-Z UP® has a full array of products, including the E-Z UP® Instant Shelter®, E-Z UP® ProFlag™, ProUmbrella™, E-Z UP® Instant Table™, Directors Chairs, Bungalow® by E-Z UP and a variety of accessories. E-Z UP® products are used for fun in the sun, trade shows, corporate and community events, farmer’s markets, sporting events and much more. A full list of our products can be viewedhere.

Yes. Our full line of accessories includes custom sidewalls, railskirts, screen rooms, Deluxe Weight Bags or 25lb weight bags, Heavy-Duty Stake Kits, roller bags and more.

Our fabric meets CPAI-84 & NFPA-701 Fire Resistant Requirements as well as others. You can find more information and our Fire Certificationshere.

We recommend using weight bags or stake kits in all environments. While stakes are ideal to keep your Instant Shelter® secure during all outdoor use, our professional weight bags hold up to 40lbs of sand, slate or similar material, and easily attach to your shelter for additional stability.

Vented tops are specifically designed for windy conditions, allowing wind to flow through the shelter, instead of directly hitting the top and tilting it over. Furthermore, our Dome® shelter combines wind vented peaks with new flex rod technology so the roof bends and flexes with the pounding force of the wind.

Care & Maintenance

We recommend using a non-abrasive cleanser and scrub brush to gently spot clean the top of your shelter. Do not put the top in any washing machine as this may damage the coating(s) we apply for water and fire resistance, mildew resistance and UV inhibitors. Wash off soap and allow fabric to air dry completely before storing it. Excess water may cause mildew to grow.

You may apply any water proofing agents made for waterproofing tents and awnings. Please note however, the primary function of the shelter is to provide shade.


All E-Z UP® products are constructed with the highest quality materials and are thoroughly inspected before being shipped. Should you happen to have any questions or concerns, please contact our expert Customer Service Department who will answer all your questions. All E-Z UP® products are backed with a 1-7 year warranty depending on the shelter model or product.

This document outlines the warranty service process. Please contact us at 800-457-4233 should you have any questions.

Our tops are water resistant but are not water proof. We do not recommend using your shelter in any type of rain or severe windy conditions. The shelters are designed for sunshade. Damage to your unit due to rain or wind will not be covered under our warranty.

The warranty for each product varies depending on the model or type of product. Please visitthis pageto find your product. Warranty periods are listed under the Additional Info tab.

Customer Care

514 993-1999

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