FAQ

They sure do! E-Z UP® Instant Shelters® can be set up in less than 60 seconds with just two people. Our patented one-piece frame with X-shape trusses creates an accordion-like structure that unfolds quickly for fast and E-Z set up. First time set-up requires the top to be installed. The top remains on the frame making every set up E-Z.

Coupon exclusions do apply. Coupons cannot be combined with any other offer or discount.

Check out this two-minute video for a step-by-step tutorial. For additional questions, refer to your owner’s manual or contact our customer service team.

E-Z UP® shelters stand securely on grass, dirt, or pavement without ropes or poles. In windy conditions, we recommend using our Heavy-Duty Stake Kit or Deluxe Weight Bags to anchor and prevent your shelter from tipping over.

E-Z UP® Instant Shelters® are available for purchase here on www.ezup.ca, in retail stores, or through one of our Authorized Dealers worldwide.

We offer a range of models and sizes, from the compact 5'x5' VUE™ to the spacious 16'x16' HUB™. Common sizes include 10'x10', 12'x12', and 10'x20'. Use our Shelter Advisor for guidance.

Our fabric meets CPAI-84 & NFPA-701 Fire Resistant Requirements. View certifications here.

We recommend using weight bags or stake kits in all environments. Our professional weight bags hold up to 40lbs and add extra stability to your shelter.

Yes. Vented tops allow wind to flow through, reducing tilt. Our Dome® shelter combines wind vents with flexible rod tech for added resilience.

You can find the owner’s manual for your shelter here.

No. Our tops are designed specifically for E-Z UP® frames. We don’t recommend mixing components with other brands.

Model numbers are on a sticker inside one shelter leg near the top. See example.

No. We do not offer pre-printed team logos. Customers often select canopies in team colors instead.

We offer sidewalls, railskirts, screen rooms, weight bags, stake kits, roller bags, and more.

Zippers connect sidewalls together. You can use three for a semi-enclosure or four for full enclosure.

Yes, non-profits may receive discounts. Contact us or check out our sponsorship page.

No. Once placed, orders are processed immediately. To add items, place a new order.

Use a non-abrasive cleanser and brush to spot clean. Do not machine wash. Let air dry completely before storing to avoid mildew.

Yes. You may use products made for tents and awnings. But remember, the primary function is shade.

We offer replacement parts. Visit this page. If unsure, contact Customer Service.

Please contact our Customer Service team. All E-Z UP® products come with a 1-7 year warranty depending on model.

Please refer to this guide or call 800-457-4233.

They’re water resistant, not waterproof. Designed for sunshade. Rain damage is not covered by warranty.

It depends on the model. Visit your product page to check under the “Additional Info” tab.

We offer award-winning printing for shelters, flags, banners, table covers, and more. Details here.

Contact our Custom Department to start the process. We provide free visual renditions.

Vector files (.ai or .eps) are required. Artwork requirements.

Upload here or email artwork@ezup.com with your contact and quote number.

We do not offer custom sizes, but our team can help you find the best fit from existing models.

After shipping, you’ll get an email with tracking. Log in to your account for order updates.

Yes. Visit our parts page to order by model or product name.

Use our diagrams or contact support for help.

Apply via our Dealer Program or call 800-625-6452 for info.