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Artwork Requirements

Accepted Artwork Applications and Requirements

Adobe Illustrator CS6 (AI, EPS, PDF, SVG) - MUST convert all fonts and stroke-weights to outline. Artwork should be supplied in vector format. ALL RASTER objects in artwork must be appropriate resolution. If not, it may require artwork changes and additional charges.

Adobe Photoshop CS6 (PSD, PSB, TIF, JPG) - MUST rasterize your fonts and save files as .psd (if you have layers or need transparency). Image resolution should be at 150 dpi at 100% actual size artwork is to be printed or 300 dpi at 50% the actual printed size.

UP Canada Inc. 351 Blvd. Samson, Suite 200, Laval, QC H7X 2Z7, Canada

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1-888-916-TENT (8368)

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Click to download PDF version of our artwork requirements.*

In order to provide your custom graphic order in a timely manner and keep additional artwork charges to a minimum,
the guidelines listed below should be followed.

  • All fonts and strokes need to be converted to outlines.
  • Minimum stroke weight is 3pt. Minimum font height is 1/8”.
  • All art intended for silkscreen needs to be vector.
  • Silkscreen production should use Pantone solid coated colors only.
  • We cannot digitally print Metallic Pantone colors.
  • Digital artwork will be output as CMYK. However, any colors that need to match a specified color need to be called out as a Pantone solid coated number.
  • Raster images and effects will be printed in CMYK.
  • Remove any overprint or transparency effects.
  • RGB-colored art needs to be converted to CMYK prior to submission.
  • All linked files need to be embedded.
  • Digitally printed fabric colors may not exactly match dyed fabric colors.
  • Half-toned colors will be output at 20 LPI (lines per inch for silkscreen production).
  • For digital printing, black colors need to be changed to the CMYK value 0,0,0,100
  • All graphics are subject to review and approval before production.
  • Artwork should be sharp, clean, smooth and free of jagged lines/shapes.
  • Elaborate artwork may require additional cleanup charges.
  • Additional artwork charges may be incurred if graphics fail to meet these requirements.
  • You may use ZIP or STUFFIT compression for multiple files (PC or MAC).
  • Large files over 30MB should be sent via CD, DVD or flashdrive to the address below and marked "Artwork.” Alternatively, you may also use an FTP site such as Dropbox, Hightail, WeTransfer, etc. to upload your file and email us the link.
  • Send artwork early to avoid production delays.

Frequently Asked Questions

Standard delivery for custom E-Z UP® products across Canada typically takes 3–4 weeks from the time your order is confirmed. If you’re working on a tight timeline, we offer rush production services that can deliver in as little as 3 business days, depending on the circumstances.

Additional fees may apply. Please speak with your sales representative for options and availability.

Not at all. Our team of qualified design specialists is here to support you every step of the way—from concept to final proof. Whether you have a rough idea or need complete design assistance, we’ll help you bring your vision to life.

Yes—vector files are required to ensure your logo prints clearly at any size. Accepted file types include .EPS, .SVG, .AI, and in some cases, .PDF. These formats allow us to scale your artwork without compromising quality.

No problem at all—our team can convert your existing file into the proper vector format, often at no additional cost. We’ll even send you a copy of your new vector artwork so you can use it for future projects with ease.

Absolutely. We offer high-resolution printing capable of producing vibrant, photo-quality graphics. Just note that it’s the customer’s responsibility to provide high-resolution image files suitable for large-format printing. For best results, speak with your customer support representative before submitting your artwork.

Yes, we can easily incorporate text into your design. For best results, be ready to provide specific messaging, fonts, colors, or any other stylistic preferences during your consultation. A little creative input from you helps us deliver a design that aligns perfectly with your vision.

Before we proceed with production, your dedicated customer service representative will provide a detailed design proof for your review and approval. This ensures you know exactly what to expect—even for online custom orders.

Absolutely. We offer unlimited design proofs and revisions at no extra cost, so you can fine-tune every detail until your custom product looks exactly how you envisioned it.

We use the Pantone® Color Matching System (PMS) for all custom production. Simply provide your PMS reference number, and we’ll ensure your custom product is printed to match your brand's color standards with precision.

Unfortunately, metallic or reflective printing is not supported by our production process. We recommend using solid color alternatives to achieve a similar visual impact.

Absolutely. Branding guides are incredibly helpful for our design team, as they include essential details such as approved typography, color specifications, and logo usage guidelines. Including this ensures brand consistency throughout your custom product.

Absolutely. If you have graphic design experience, you're welcome to prepare your own layout. Each custom product page includes downloadable templates in .PDF and .AI formats. You can also request templates directly from our customer support team at any time.

To ensure your custom graphics print with the highest quality and minimal delays, please follow these file preparation standards.

If you're already in contact with an E-Z UP® sales or customer care representative, you can submit your completed templates directly to them. If you're not yet working with a representative, please contact our support team, and we’ll connect you with the appropriate person to guide your submission.