Privacy Policy

Last Updated: May 8, 2025

We are very aware that making a purchase at ezup.ca, or any other website, requires trust on your part. And we value your trust very highly. We guarantee that we will work to protect the privacy and security of any personal information you provide to us and that your personal information will only be used as set forth in this Privacy and Security Statement. This includes your name, address, telephone number, e-mail address, and credit card information, in addition to any other personal information that can be personally linked to you.

To protect your online transactions, we use a technology called Secure Sockets Layer (SSL). If your browser is capable of SSL (most are), your personal information will be automatically encrypted, or encoded, before it is sent over the Internet.

When you make a purchase on our website, we collect your name, billing address for the credit card, the card type, number, and expiration date. We also collect information that allows us to ship your order, including your e-mail address and the name, address, and phone number of the intended recipient.

When you visit ezup.ca, you will be assigned a permanent “cookie” (a small, unique identifier text file), which is stored on your computer’s hard drive. The purpose of the cookie is to identify you when you visit our site so we can enhance and customize your online shopping experience. We also collect certain technical information from your computer each time you request a page during a visit to ezup.ca. This information may include your Internet Protocol (IP) address, your computer’s operating system, browser type, and the address of a referring website, if any. We collect this information to enhance the quality of your experience during your visit to our site and will not sell or rent this information to any third parties.

We will use your e-mail address to communicate with you. Any e-mail we send you is sent in compliance with Canada’s Anti-Spam Legislation (CASL). You may unsubscribe at any time at no cost by clicking the unsubscribe link included in all commercial messages or by contacting us directly.

We never sell or rent your personal information to any third parties under any circumstances, in the ordinary course of business. We will share personal customer information only with our agents, representatives and trusted service providers and contractors for the limited purposes of fulfilling customer orders; offering certain products and services in connection with our website; communicating to customers; providing customer service; providing a personalized shopping experience, and completing credit card transactions.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We reserve the right to change, modify, or amend this policy at any time. If we make any significant change to this policy, we will post notice of the change on ezup.ca for a period of at least two months after the change is implemented.

If you have questions or concerns, please e-mail us from our contact form.

Your Rights Under Canadian and Quebec Law

Canadian Residents

If you are a resident of Canada or Quebec, you may request access to the personal information we have collected about you, and exercise additional rights granted under applicable laws such as the Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec’s Law 25.

We will fulfill each of these requests to the extent required by law.

You can ask us what personal information we have about you, including a list of categories of your personal information that we have sold and a list of categories of your personal information that we have shared with another company for a business purpose.

• You can ask us to delete your personal information.
• You can ask that we stop selling your personal information.

More information on each of these requests is below.

1. Access My Personal Information

You have the right to request details about the personal information we collect and use, including:

• The categories of personal information we have about you
• The sources from which your information was collected
• The purposes for collecting and using your information
• The categories of third parties with whom we may have shared it
• The specific data we have on record for you

To make a request, please contact us using our Contact Form or email privacy@ezup.ca.

2. Delete My Personal Information

You may ask us to delete your personal information. Where required by law, we will:

• Erase your data from our active systems
• Notify service providers handling your information to delete it as well
• De-identify any residual data we are legally required to retain

Please note that deletion may impact your ability to use certain services or maintain an account with us.

3. Withdraw Consent / Opt-Out

You may withdraw consent at any time for marketing communications, non-essential cookies, or any secondary uses of your personal data. You can do this via:

• Unsubscribe links in our emails
• Cookie management settings
• Requesting removal through our Contact Form

4. Categories of Personal Information We May Collect

• Type of Data: Identity
  Examples: Name, email address, phone number
  
• Type of Data: Payment
  Examples: Credit card, billing address
  
• Type of Data: Technical
  Examples: IP address, device info, browser type
  
• Type of Data: Usage
  Examples: Pages viewed, purchase history
  
• Type of Data: Location
  Examples: Shipping destination, region
  
• Type of Data: Preferences
  Examples: Saved products, form inputs

5. Sources of Data

We collect personal information through:

• Information you provide directly on our website
• Cookies and web analytics during browsing sessions
• Advertising and performance measurement tools such as Google and Meta
• Customer service interactions

6. Third Parties We Work With

Your information may be shared only when necessary with:

• Payment processors
• Order fulfillment partners such as couriers
• Customer service platforms
• Email marketing providers (only with your consent)
• Analytics service providers
  

We never sell or rent your personal data.

7. Special Rights for Quebec Residents (Law 25)

Under Law 25, residents of Quebec also benefit from:

• The right to data portability (effective September 2024)
• The right to know if automated decisions are made using your data
• Enhanced consent protections for sensitive information
• The right to file complaints with the Commission d’accès à l’information du Québec
  

To exercise any of these rights, please email privacy@ezup.ca or contact us through our Contact Form.

Contact our Customer Service Team or write us with any questions or comments about this Policy or about how we handle your personal information.

Mail:
Up Canada Inc.

Privacy Officer
351 Boul. Samson, Suite 200
Laval, QC H7X 2Z7

Phone:
1-888-916-8368

Last update: May 8, 2025