Need Assistance?

If you're already in contact with an E-Z UP® sales or customer care representative, you can submit your completed templates directly to them. If you're not yet working with a representative, please contact our support team, and we’ll connect you with the appropriate person to guide your submission.

To ensure your custom graphics print with the highest quality and minimal delays, please follow these file preparation standards.

Absolutely. If you have graphic design experience, you're welcome to prepare your own layout. Each custom product page includes downloadable templates in .PDF and .AI formats. You can also request templates directly from our customer support team at any time.

Absolutely. Branding guides are incredibly helpful for our design team, as they include essential details such as approved typography, color specifications, and logo usage guidelines. Including this ensures brand consistency throughout your custom product.

Unfortunately, metallic or reflective printing is not supported by our production process. We recommend using solid color alternatives to achieve a similar visual impact.

We use the Pantone® Color Matching System (PMS) for all custom production. Simply provide your PMS reference number, and we’ll ensure your custom product is printed to match your brand's color standards with precision.

Absolutely. We offer unlimited design proofs and revisions at no extra cost, so you can fine-tune every detail until your custom product looks exactly how you envisioned it.