FAQ
Vous avez une question concernant votre Instant Shelter ? Vous êtes au bon endroit. Voici quelques-unes des questions les plus fréquentes. Contactez-nous si vous avez encore besoin d'aide.
General
Do E-Z UP® portable shelters really set up in seconds?
Why doesn't my coupon work?
Do you have a video showing proper setup & take-down?
Can I use my E-Z UP® portable Instant Shelter® anywhere? What about outdoors?
Where can I purchase an E-Z UP® Instant Shelter®?
What size shelters do you have available?
What Fire ratings do your fabric items have?
How much wind will my shelter withstand and when are weight bags or stakes required?
Does a vented top help with wind?
I don’t have instructions for my shelter, how do I get them?
Can I get a custom E-Z UP® top for a frame from another company?
How do I know what existing model I have?
Do you offer shelters with sports/collegiate team logos?
What accessories are available?
I purchased sidewalls, what are the zippers for?
I am a non-profit; do I get a discount?
Can I add more items to my order?
Care & Maintenance
How do I wash the top/sidewall/table cover?
Can I use a seam sealer or waterproofing spray on the top?
Can I send my E-Z UP Shelter in for repair?
Warranty
Who do I contact if I have any questions or problems?
What is the E-Z UP warranty service process?
Are your tops waterproof?
How long do I have warranty?
Custom Graphics
What type of custom printing options do you have?
How do I order a shelter with custom graphics?
What file format do you need my artwork in to print?
Where do I send my artwork?
Can I get a custom size?
Shipping
How can I check on my delivery status?
Replacement Parts
Do you offer parts?
Can you help me identify the part I need?
Dealer Inquiries
Comment puis-je vendre ou revendre les produits E-Z UP® ?