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Standard delivery for custom E-Z UP® products across Canada typically takes 3–4 weeks from the time your order is confirmed. If you’re working on a tight timeline, we offer rush production services that can deliver in as little as 3 business days, depending on the circumstances.

Additional fees may apply. Please speak with your sales representative for options and availability.

Not at all. Our team of qualified design specialists is here to support you every step of the way—from concept to final proof. Whether you have a rough idea or need complete design assistance, we’ll help you bring your vision to life.

Yes—vector files are required to ensure your logo prints clearly at any size. Accepted file types include .EPS, .SVG, .AI, and in some cases, .PDF. These formats allow us to scale your artwork without compromising quality.

No problem at all—our team can convert your existing file into the proper vector format, often at no additional cost. We’ll even send you a copy of your new vector artwork so you can use it for future projects with ease.

Absolutely. We offer high-resolution printing capable of producing vibrant, photo-quality graphics. Just note that it’s the customer’s responsibility to provide high-resolution image files suitable for large-format printing. For best results, speak with your customer support representative before submitting your artwork.

Yes, we can easily incorporate text into your design. For best results, be ready to provide specific messaging, fonts, colors, or any other stylistic preferences during your consultation. A little creative input from you helps us deliver a design that aligns perfectly with your vision.

Before we proceed with production, your dedicated customer service representative will provide a detailed design proof for your review and approval. This ensures you know exactly what to expect—even for online custom orders.

Absolutely. We offer unlimited design proofs and revisions at no extra cost, so you can fine-tune every detail until your custom product looks exactly how you envisioned it.

We use the Pantone® Color Matching System (PMS) for all custom production. Simply provide your PMS reference number, and we’ll ensure your custom product is printed to match your brand's color standards with precision.

Unfortunately, metallic or reflective printing is not supported by our production process. We recommend using solid color alternatives to achieve a similar visual impact.

Absolutely. Branding guides are incredibly helpful for our design team, as they include essential details such as approved typography, color specifications, and logo usage guidelines. Including this ensures brand consistency throughout your custom product.

Absolutely. If you have graphic design experience, you're welcome to prepare your own layout. Each custom product page includes downloadable templates in .PDF and .AI formats. You can also request templates directly from our customer support team at any time.

To ensure your custom graphics print with the highest quality and minimal delays, please follow these file preparation standards.

If you're already in contact with an E-Z UP® sales or customer care representative, you can submit your completed templates directly to them. If you're not yet working with a representative, please contact our support team, and we’ll connect you with the appropriate person to guide your submission.