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Help Articles

Browse our most detailed guides, tutorials, and product information to help you get the most out of your E-Z UP® products.

How to Set Up Your Shelter

A step-by-step guide to setting up your Instant Shelter® safely and correctly.

Understanding Your Warranty

Learn what your E-Z UP® warranty covers and how to submit a claim.

How Custom Graphics Work

Explore the options, process, and artwork requirements for ordering a custom canopy.

How to Fold and Store

Proper steps to take down, fold, and store your shelter to increase longevity.

Care & Maintenance Tips

Cleaning, drying, and storing techniques to keep your canopy in top shape.

Troubleshooting Common Issues

Solutions for stuck legs, torn fabric, and more frequent customer problems.

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FAQ

Have a question with your Instant Shelter? You’ve come to the right place. Here are a few of the most common questions. Contact us if you still need help.

General Care & Maintenance Warranty Custom Graphics Shipping

General

Do E-Z UP® portable shelters really set up in seconds?
Yes! They can be set up in under 60 seconds with two people.
Why doesn't my coupon work?
Some exclusions apply. Coupons can’t be combined with other offers.
Do you have a video showing setup & takedown?
Yes, a step-by-step video is available on our website.
Can I use my shelter anywhere?
Yes, but we recommend stakes or weights in windy areas.
Where can I buy one?
Right here on our website or through authorized dealers.
View all General FAQs

Care & Maintenance

How do I clean the canopy?
Use a soft brush and mild soap. Don’t machine wash.
Can I use waterproofing spray?
Yes, any fabric-safe waterproofing spray is fine.
Can I send it in for repair?
We offer replacement parts, not full repair services.
What if my top has rips?
Use a repair kit or purchase a new top.
Is mildew covered under warranty?
No, mildew due to improper storage isn’t covered.
View all Care & Maintenance FAQs

Warranty

How long is the warranty?
It ranges from 1 to 7 years depending on the product.
Is wind damage covered?
No, shelters are designed for sun and moderate wind.
What if I have questions?
Contact our service team anytime. We’re here to help.
How do I start a warranty claim?
You’ll need your proof of purchase and model number.
Can I return a damaged item?
Only if it's unused and within the return window.
View all Warranty FAQs

Custom Graphics

Can I add graphics to my existing shelter?
Unfortunately not. We only print on new tops.
What file type do you need?
Vector files like .ai or .eps are required.
Do you send a preview?
Yes, we send digital mockups before printing.
How do I order custom graphics?
Contact our Custom Graphics team online.
Can I choose colors?
Yes, we offer a wide range of colors and layouts.
View all Custom Graphics FAQs

Shipping & Delivery

How do I track my order?
You’ll get a tracking link via email after shipment.
Can I ship to multiple addresses?
Yes, place a separate order per address.
Do you ship internationally?
Yes, but shipping times and costs may vary.
Do you deliver on weekends?
No, FedEx doesn’t deliver on weekends or holidays.
Can I change my order?
Orders are processed quickly, so changes aren't guaranteed.
View all Shipping FAQs

Tutorials & How-To's

Take a look at our instructional videos that cover the basics of how to easily construct our E-Z UP™ products and accessories.

Shelters Walls Camping Gear Flags & Banners Bags & Accessories Tables & Chairs

Spotlight Video

Set Up

Set Up is EZ as 1,2,3!

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Walls

Sidewall

Sidewall

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Half Wall

Half Wall

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Hang Space

Hang Space

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Camping Gear

Camping Cube

Camping Cube™

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Camping Cube SL

Camping Cube™ SL

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Screen Cube

Screen Cube™

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Flags & Banners

Name Banner

Name Banner

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Sky Banner

Sky Banner™

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ProFLAG

ProFLAG™

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Bags & Accessories

Roller Bag

Roller Bag

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Stake Kit

Stake Kit

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Weight Bags

Weight Bags

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Tables & Chairs

Instant Table

Instant Table™

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Directors Chair

Directors Chair

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Chairs

Chairs

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